Payment Policy

At Acalora, we strive to make every transaction secure, transparent, and convenient.

These Billing Terms & Conditions outline how payments are processed when you shop with us.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Credit & Debit Cards (Visa, Mastercard, American Express, UnionPay)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are processed in United States Dollars (USD).

2. Payment Processing

Payment must be completed at the time of purchase.

Orders are not processed or shipped until full payment has been received.

If a payment fails or is declined, the order will not be confirmed and you will be notified by email.

3. Pricing & Currency

All prices displayed on Acalora.com are listed in United States Dollars (USD).

Prices are subject to change without prior notice.

Promotional discounts, coupons, or offers cannot be applied retroactively to previous purchases.

4. Secure Payment Processing

Your payment security is our top priority. All transactions are processed through SSL-encrypted, PCI DSS–compliant payment gateways to protect your information.

Acalora does not store your credit card or payment details on our servers.

5. Refunds & Chargebacks

Refunds are handled in accordance with our Refund Policy.

Refunds are issued to the original payment method used during purchase.

If you encounter a payment issue, please contact us first at support@acalora.com — we'll resolve the matter promptly.

Unauthorized or fraudulent chargebacks will be disputed and investigated to prevent misuse.

6. Fraud Prevention

To protect our customers and business, Acalora reserves the right to:

  • Cancel or hold any order suspected of fraudulent activity or unauthorized use of payment information
  • Request additional identity verification for high-value transactions or suspicious orders

We take these precautions to ensure a safe and secure shopping experience for all customers.

Contact Information

Acalora
9 Mayfield Road
Thornton Heath
England
CR7 6DN
United Kingdom

Company Name: ECOM FUSION ADS & CONSULTANCY LTD
Company Registration Number: 16044289

Email: support@acalora.com

Customer Service Hours: Monday–Friday: 9:00 AM–5:00 PM (PST)
Customer service responds within 24 hours on business days.