Shipping policy

At Acalora, we are committed to providing a fast, reliable, and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered for purchases made through our website.

Policy Overview

  • Free Standard Shipping on all orders within the United States.
  • Orders are processed within 1–2 business days.
  • Standard delivery typically takes 3–7 business days.
  • Estimated total delivery time is 4–9 business days.
  • All orders include tracking information.
  • Orders are shipped from our U.S. warehouse in North Las Vegas, Nevada.
  • Support is available if your shipment is delayed, lost, or arrives damaged.

This policy applies to purchases made through Acalora.com and shipped within the United States.

1. Shipping Coverage

This policy applies to all orders shipped within the United States, including Alaska, Hawaii, and U.S. territories.

We do not currently ship to P.O. Boxes, APO/FPO addresses, or destinations outside the United States.

2. Order Fulfillment & Shipping Origin

All Acalora orders are fulfilled and shipped from our U.S. warehouse located at:

4350 N 5th Street, STE 100
North Las Vegas, NV 89030
United States

All orders are dispatched from this facility.

3. Processing & Handling Time

Orders are processed within 1–2 business days (Monday through Friday) after payment has been successfully confirmed.

Processing times do not include weekends or U.S. federal holidays.

Orders placed after 5:00 PM Pacific Time (PT) will begin processing on the next business day.

After processing, your order will be shipped through one of our trusted delivery partners, including USPS, UPS, FedEx, or DHL, depending on your shipping location.

4. Delivery & Transit Time

Standard Shipping: Estimated delivery within 3–7 business days (Monday through Friday).

Estimated Total Delivery Time: Approximately 4–9 business days from the order date, depending on your location.

Delivery estimates are provided in good faith but may vary due to weather, carrier delays, peak holiday periods, or other circumstances beyond our control.

5. Shipping Costs

Free Standard Shipping is available on all orders delivered within the United States. There is no minimum purchase requirement.

No additional shipping charges will be applied during checkout unless otherwise stated.

6. Tracking Information

Every order includes shipment tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number.
  • A link to monitor your shipment.

You may also track your order anytime using our Order Tracking Page.

7. Shipping Delays

Although we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:

  • Severe weather conditions.
  • High shipping volumes.
  • Carrier operational delays.
  • Other circumstances outside our control.

If your order has not arrived after the estimated delivery period, please contact our customer support team and we will be happy to assist.

8. Lost or Damaged Packages

If your shipment is lost during transit or arrives damaged, please contact us as soon as possible at support@acalora.com.

Please include your order number and, if applicable, photographs of the damaged product or packaging.

After reviewing the situation, we will provide an appropriate resolution, which may include a replacement shipment or a full refund.

9. Contact Information

Acalora
9 Mayfield Road
Thornton Heath
England
CR7 6DN
United Kingdom

Company Name: ECOM FUSION ADS & CONSULTANCY LTD
Company Registration Number: 16044289

Email: support@acalora.com

Customer Service Hours: Monday–Friday: 9:00 AM–5:00 PM (PST)

Customer service responds within 24 business hours.